PROMOMÉDIA

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Courtesy translation: only the French version, governed by French law, is legally binding. It can be read at: https://promomedia.fr/confidentialite

Privacy policy

Protection of your personal data.

Introduction

PROMOMÉDIA undertakes to protect and respect your privacy. This privacy policy explains how we collect, use and protect your personal data. By using our services, you accept the practices described in this policy.

Data we collect

  • Identification data: surname, first name, email address, telephone number
  • Professional data: company name, SIRET, business address
  • Payment data: billing information (managed by Stripe)
  • Technical data: IP address, browser type, pages visited
  • Streaming data: aggregated audience statistics (listening hours, country and type of device of the listens, with no IP address kept)

Use of your data

We use your data to:

  • Providing and improving our services
  • Managing your user account
  • Processing payments and invoicing
  • Sending you important communications
  • Analyse the use of our services
  • Complying with our legal obligations

Legal basis for the processing

  • Performance of a contract: to provide our services
  • Your consent: for marketing communications
  • Legitimate interest: to improve our services
  • Legal obligation: to comply with regulations

Sharing your data

We may share your data with:

  • Stripe: for payment processing
  • AdsWizz: for the monetisation of audio streams
  • ACPM: for certified audience statistics
  • Technical providers: for hosting and maintenance
  • Legal authorities: where the law requires it

Audience measurement of your radio (country and device)

When the feature is enabled on your stream, we measure your radio's audience to tell you where and on what type of device it is listened to.

To do this, the IP address and the player identifier (browser or app) of each listener are read at the time of listening, solely to deduce the country and the device family (mobile, computer, speaker, car, television, other). The country is determined from a database hosted on our own server: no address is sent to an outside service.

The IP address and the player identifier are never recorded in our databases and are not displayed on any screen or export. They exist only in a technical file, protected and deleted by daily rotation, i.e. a retention of one to two days at most. Only totals per day, per country and per type of device are kept, unconnected to any person.

This measurement is based on our legitimate interest in providing our customers with aggregated audience statistics. You may object to it by writing to us at privacy@promomedia.fr.

This product includes GeoLite2 data created by MaxMind, available from https://www.maxmind.com.

Measurement of traffic on our sites

We measure the traffic of this site, of the customer area and of the radio websites that we host (pages visited, origin of visits, type of device, country, length of visits), to improve our services and to allow each customer to know the audience of its site.

This measurement places no cookie and uses no tracker: it is carried out each night from the technical logs of the hosting server. The IP address and the browser are only used to count the visitors of a given day and to deduce the country and type of device; they are never recorded in our statistics. Only totals per day, unconnected to any person, are kept. The parameters of the addresses visited are not kept, the numbers and tokens in addresses are masked, and indexing robots are excluded. The raw technical logs of the server remain kept by the host for security, for the period provided by law for connection data.

When you create an account from our site, we keep with your account the name of the page you came from (for example "pricing"), solely to know which pages bring in customers.

These measures are based on our legitimate interest in knowing and improving how our services are used. You may object to them by writing to us at privacy@promomedia.fr.

Data retention

  • Account data: 3 years after the account is closed
  • Billing data: 10 years (legal obligation)
  • Connection data: 1 year
  • Cookies: 13 months at most
  • Audience statistics by country and device (totals, without IP address): 13 months
  • Traffic statistics for our sites (totals per day, without IP address): 13 months

Your rights

In accordance with the GDPR, you have the rights of access, rectification, erasure, objection, portability and restriction of processing. To exercise them, contact us at privacy@promomedia.fr.

Cookies

  • Showcase site: no cookies. Your choice of how to display prices (monthly or yearly) is remembered in your browser, without being sent to our servers.
  • Customer area: essential cookies, necessary for login and security (session, form protection).
  • No advertising or tracking cookies on our sites.

These cookies are essential to the service: our sites therefore do not ask for cookie consent. You can configure your browser to refuse them, but the customer area will then no longer be able to log you in.

Data security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. These measures include SSL encryption, server security and strict internal procedures.

Contact

Data protection officer: Mr Benoit MARIMPOUY
Email: dpo@promomedia.fr
Address: 99 avenue Achille Peretti, 92200 Neuilly-sur-Seine, France

Last updated: 4 November 2026